Employees of Intellect Design can automate their internal services for various departments at their fingertips using modern, cloud-based, silo-busting service management solution.
Intellect provides Large Enterprise-Grade Composable and Contextual solutions driving higher business growth, reducing cost and risk on a sustainable basis. Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services.
Most of the teams including IT, Quality, Legal, Admin and 4 other teams had minimum to no automations at all.
There was no universal request to channel it to the right teams
The experience for IT support desk needed improvement.
Not adequate amount of performance KPIs were in place.
