We are thrilled to share exclusive insights from ZeTechnees, who recently engaged with the dynamic world of ServiceNow Knowledge24. From May 7th to May 9th, the Venetian Expo in Las Vegas buzzed with excitement as industry leaders gathered to explore the transformative power of artificial intelligence (AI). Under the theme “AI put to work,” this event was a hub of innovation and forward-thinking, and we were right in the thick of it.
Discovering New Horizons
At the heart of Knowledge24 was the groundbreaking potential of Generative AI (GenAI). The team witnessed firsthand the revolutionary applications of GenAI, particularly in enhancing customer service management and elevating experiences across technology, customer, employee, and platform domains.
Apart from AI, ZeTechnees also understood that making changes in the organization is the biggest challenge for enterprise stakeholders. The team was particularly interested in Customer Experience and core platform capabilities aimed at accelerating user adoption. This focus aligns with our commitment to not only innovate but also to ensure that these innovations are embraced effectively within organizations.
“The ServiceNow partnership with NVIDIA and the promise of making the developer efficiency by at least 2X through GenAI is a game-changer for us”
— VidyaSagar Patro, CEO, ZeTechno
Key Sessions that Sparked Innovation
Putting AI to Work for People: Imagine Bill McDermott, the charismatic CEO of ServiceNow, leading a deep dive into the AI landscape. The team was captivated by the vision of a future where AI seamlessly integrates into our daily lives, enhancing productivity and innovation.
Unleashing the Power of Generative AI: CJ Desai took the stage, revealing how top-tier companies leverage AI to stay ahead. ZeTechnees left this session brimming with ideas and inspiration, ready to harness these insights to propel ZeTechno forward.
But the best parts weren’t the big talks. The team, led by Vidyasagar Patro, CEO at ZeTechno, found immense value in conversations with everyday attendees, learning about their challenges and aspirations and managed to identify at least ten customer aspirations involving AI capabilities. It was a complete eye-opener for the team!
These interactions provided a deeper understanding of how GenAI is reshaping industries and creating new opportunities.
Opportunities on the Horizon
Networking with over 20,000 tech enthusiasts, including industry leaders and peers, forged connections that promise future collaborations and partnerships. Vidyasagar Patro, CEO at ZeTechno, engaged in meaningful conversations that promise to foster innovation and growth. These interactions highlighted the immense potential of ServiceNow’s Customer Service Management (CSM) and Next Experience to streamline processes and significantly boost efficiency. The possibility of doubling our developers’ productivity with GenAI is an exciting prospect that we are eager to explore further.
Beyond our focus on Generative AI, we also discovered that getting business end users to accept change remains a significant challenge. It’s not just about optimizing user experience and system efficiency – we also need to accelerate user adoption. Addressing this challenge will be crucial for maximizing the benefits of the new technologies and ensuring smooth transitions within enterprises.
The event also provided unparalleled networking opportunities, with over 20,000 tech enthusiasts in attendance. Vidyasagar Patro, CEO at ZeTechno, engaged with industry peers, forging connections that promise future collaborations and partnerships.
GenAI represents a significant leap forward, and ZeTechno is fully on board. Beyond our focus on Generative AI, we also discovered that getting business end users to accept change remains a significant challenge. It’s not just about optimizing user experience and system efficiency – we also need to accelerate user adoption.
Charting the Course Ahead
Looking ahead, ZeTechno is poised for growth. We’re refining our delivery processes, deepening our customer insights, and staying ahead in the tech game. Armed with the knowledge and inspiration from Knowledge24, we’re ready to embrace the future with confidence and creativity.
Are you ready to elevate your business? Let’s work together to inspire and empower your users to embrace change seamlessly. Transform your customer service, boost developer productivity, and navigate the future of technology with confidence.
