In today’s business world, it’s important for companies to manage work well. This means more than just handling tasks and projects – it’s about working together, being efficient, and making sure everyone’s efforts match the big goals. That’s why ServiceNow is excited to introduce Collaborative Work Management (CWM). It’s a new way for teams to work together better. CWM fits right into the ServiceNow platform and can be used through the Strategic Portfolio Management (SPM) workspace. It aims to make work easier, break down barriers between teams, and help companies succeed more.
What is work management?
Work management involves strategically coordinating workflows, tasks, and resources within an organization to enhance productivity, efficiency, and collaboration. It encompasses planning, organizing, prioritizing, and monitoring work to achieve objectives effectively.
ServiceNow for work management
While the term encompasses various interpretations for different organizations, it necessitates a strategic approach to translating vision into tangible outcomes. ServiceNow’s Strategic Portfolio Management (SPM) system facilitates this transition. SPM empowers leaders to bridge the gap between strategic intent and actual results, ensuring alignment with overarching organizational goals. Through SPM, organizations can prioritize, finance, and execute initiatives effectively, while also establishing clear roadmaps for investments and communication.
Collaborative work management
Collaborative work management takes a broader stance, integrating principles from both work and project management. It underscores collaboration, coordination, and communication across diverse work types, whether ongoing operations or discrete projects. Collaborative Work Management (CWM) tools and methodologies aim to establish a unified platform for teams to manage tasks, projects, and processes, fostering collaboration and transparency.
In essence, while work management addresses a wide range of organizational activities, project management is more focused on planning and executing individual projects. Collaborative Work Management seeks to bridge this gap by offering a comprehensive solution that integrates both work and project management aspects, thereby enhancing overall productivity and collaboration within the organization.
CWM integrated with SPM
Within the Strategic Portfolio Management workspace, Collaborative Work Management (CWM) serves as a central platform for team members to efficiently create, plan, and collaborate.
CWM provides the following:
Collaborative Spaces: Breaking down barriers between teams.
Customizable task boards and documents: Offering flexible views and personalized columns.
End-user automations: Speeding up work processes.
Integration with SPM: Providing improved visibility and coordination.
Why CWM?
The core concept is that although work may be managed within specific solutions on the Now Platform, it often remains isolated due to teams using various other tools for collaboration. These tools can include to-do lists, notebooks, emails, spreadsheets, point solutions, and slide decks, resulting in disconnected team silos, inflexible tools, app sprawl, and misalignment.
CWM Designed for ServiceNow Users:
- All your work in one place: Reduce tool-switching which takes work out of context and wastes time.
- A Tool that adapts to how you work: Teams can configure CWM to fit their workflows-not the other way around.
- Leverage your data: Make connections between CWM and other data to surface relationships and improve visibility.
Collaborative Work Management CWM is going to change the way we manage work. No more using different tools, messy processes, or not talking well. CWM brings everything together in one place. This means teams can work together easily, adjust to changes in how they work, and use data to make better decisions.
Get ready for CWM to make your work experience better and help you succeed like never before.
CWM has been officially launched in May, it will be easy to start using with a Quick Setup and will make a big impact in productivity and efficiency of the organizations.
