ITOM Consultant

Experience: 5-8 Years

Education: BE/B.Tech/M.Tech/MCA

• Imagine working in a place where your individuality is celebrated, your efforts are recognized by everyone, and you feel you’re making a real difference every day. A place where you’re positively encouraged and supported to learn and grow. And a place that puts fulfillment, happiness, and well-being at the top of its priority list. This is a day-to-day life at ZeTechno.

• At ZeTechno, we have consistently delivered on providing the freedom of a startup environment coupled with the assurance of leading technology.

• We are a fast-growing and energetic digital transformation company partnered with ServiceNow.

You will be our go-to consultant for managing ServiceNow advisory and implementation projects for our clients along with ITOM expertise.

Responsibilities:

• Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)

• Develop Custom patterns as required through scripting and software development

• Prepare technical documentation as specified in customer contracts and as internally required

• Support the development and growth of the services delivered by ZeTechno

• Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations

• Deliver projects on customer premises or remotely as required.

• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software. Skill required to perform the duty:

• The ideal candidate will have at least 5 years of IT software consulting experience with 3-5 years of experience supporting or implementing ServiceNow products.

• ServiceNow experience with discovery, event management, service mapping, and configuration management (CMDB) is crucial.

• Accreditations/certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred.

• 2-5 years in a consulting position, delivering software implementation engagements

• Experience in multiple application architectures and supporting technologies

• Expertise with scripting languages such as PERL, JavaScript, Python, or Shell

• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge

• Thorough knowledge and/or experience working with Operating Systems (Linux, Windows)

• Knowledge of networking concepts such as IP Addressing, Firewalls, ports

• Knowledge of relational databases (MySQL, MSSQL, Oracle)

• ITIL knowledge with the ability to relate concepts to implementation strategies

• Excellent communication skills required – verbal with all levels of customer IT and business

What will you do at ZeTechno:

• At ZeTechno, with your experience on any of the above technology/platforms, you will be trained on the ServiceNow platform. ServiceNow is the fastest-growing technology platform in the world creating tremendous opportunities for ServiceNow practitioners.

• You would work on high-impact and challenging projects across the different businesses in ZeTechno

• You will be constantly challenged to think about innovating and improving our way of working, setting up best practices, and being a thought leader in the company.

• Working hand in hand with project stakeholders, delivery owners/managers, platform architects, developers, and administrators.

• You would lead a team of similar developers

• You will preferably be required to work from our office in Hyderabad(We allow Hybrid work models as well).