ZeTechno is looking for an enterprise-level ServiceNow Technical Manager/Lead who shall serve as a Technical Lead and an SME on large enterprise-level ServiceNow deployments across the globe. This role requires experience in application design and implementation of various ServiceNow modules and custom application development. As a Technical Manager, you will be responsible for managing end-to-end Sprint releases including support on Sprint releases.
A little about us…
Imagine working in a place where your individuality is celebrated, your efforts are recognized by everyone, and you feel you’re making a real difference every day. A place where you’re positively encouraged and supported to learn and grow. An environment that inspires you to take ownership (because everyone trusts you to do your job brilliantly). And a place that puts fulfillment, happiness, and wellbeing at the top of its priority list. You don’t need to imagine. This is a day-to-day life at ZeTechno.
We are a fast-growing and energetic digital transformation company partnered with ServiceNow.Our reach extends across India and we have our home in Hyderabad!
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Must hold Good knowledge of ITSM and ITIL V3
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Must hold experience in ServiceNow Module/Application design and implementation.
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Must hold experience of at least 2 implementations in ServiceNow.
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Must have good experience in JavaScript as an individual contributor
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Must have minimum 4 years of hands-on development experience in ServiceNow
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Must have experience in leading managing and guiding the team for implementation and support engagements, Requirement Gatherings, Development, Testing, UAT, and Production.
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Responsible for Sprint work item effort estimation and planning
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Must have experience in planning and delivering the Sprint release as per SLA and agreed timelines
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Must have a good process understanding of Incidents, Problems, Change, Service Requests, and Knowledge Management
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Must have Good Experience with ITSM Integrations, CMDB, and Service Portal modules in ServiceNow
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Must have good experience in web-based Integration SOAP REST etc and email inbound actions
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Should know about Discovery CMDB Data Modelling Asset Management Service Mapping.
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Accountable and Responsible for managing end-to-end Sprint releases including support on Sprint releases.
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Must have experience in proposing solutions to customers on the requirement
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Good Experience in managing Client discussions including managing customer expectations and Requirement gathering activities
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Must have Good communication (verbal, email, and presentation skills)
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Must have the ability to work closely with the Customer team in a sprint or agile execution model
Mandatory Skills
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IT Service Management
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ITOM
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ITBM/CSM
Years of Experience
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7-12 years
Location:
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Remote and Hyderabad(Preferred)
